Legal
Last updated: 26 March 2026
These Terms and Conditions ("Terms") govern your use of the Sonder Sites website and any services provided by Sonder Sites Pty Ltd (ABN 19 617 398 526) ("we", "us", "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.
Sonder Sites provides digital agency services including Shopify development, custom software, integrations, SaaS product development, and related consulting services. The scope, deliverables, timeline, and fees for each engagement are agreed upon in a separate Statement of Work (SOW) or project proposal signed by both parties.
We reserve the right to decline or terminate any engagement at our discretion. We will communicate this promptly and ensure any prepaid fees for undelivered work are refunded on a pro-rata basis.
A project begins when both parties have signed a proposal or Statement of Work. Verbal agreements do not constitute a binding engagement.
Changes to agreed scope must be requested in writing. Out-of-scope work will be quoted separately and requires written approval before commencement. We are not obligated to complete out-of-scope work without a signed change order.
You agree to provide timely feedback, access to required systems, and necessary materials. Delays caused by failure to provide these may result in revised timelines and additional fees.
Unless otherwise agreed in writing:
We reserve the right to pause or terminate work on overdue accounts. Ownership of deliverables does not transfer until payment is received in full.
You retain ownership of all content, data, logos, and materials you provide to us. You grant us a limited licence to use these materials solely for the purpose of delivering the agreed services.
Upon receipt of full payment, we assign to you all intellectual property rights in the custom work created specifically for your project. This excludes any pre-existing frameworks, libraries, tools, or methodologies that we use in the delivery of our work ("Background IP"), which remain our property. We grant you a perpetual, royalty-free licence to use Background IP as incorporated in your deliverables.
Unless you request otherwise in writing, we reserve the right to showcase work completed for you in our portfolio and marketing materials.
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
We warrant that our services will be provided with reasonable care and skill. We do not warrant that deliverables will be error-free or uninterrupted, or that specific business outcomes (such as revenue increases or conversion improvements) will be achieved. Any projections or estimates are provided in good faith and are not guarantees.
You warrant that you have the right to provide any materials given to us and that those materials do not infringe any third-party rights.
To the maximum extent permitted by law, our total liability to you for any claim arising from these Terms or our services is limited to the total fees paid to us in the three (3) months preceding the claim.
We are not liable for any indirect, consequential, incidental, special, or punitive damages, including lost profits or data, even if we have been advised of the possibility of such damages.
Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence, or any liability that cannot be excluded under Australian Consumer Law.
Our work may involve third-party platforms such as Shopify, Klaviyo, and others. We are not liable for changes, outages, or policy changes by those platforms. Costs associated with third-party licences, subscriptions, or platforms are your responsibility unless otherwise agreed.
Either party may terminate an engagement with 14 days' written notice. On termination:
If a dispute arises, both parties agree to attempt to resolve it through good-faith negotiation before initiating legal proceedings. If unresolved within 30 days, disputes shall be referred to mediation before arbitration or litigation.
These Terms are governed by the laws of Victoria, Australia. Both parties submit to the exclusive jurisdiction of the courts of Victoria.
You may not use our website for any unlawful purpose or in a way that infringes the rights of others. We reserve the right to restrict access to our website at any time without notice.
We may update these Terms from time to time. The date at the top of this page reflects the most recent revision. Your continued use of our website or services following changes constitutes acceptance.
For any questions regarding these Terms, please contact:
Sonder Sites Pty Ltd
Email: tim@sondersites.com
Richmond, Victoria, Australia
ABN 19 617 398 526