How much work is included?+
One planned improvement at a time, alongside agreed monitoring and research. Monthly capacity and timing are agreed before you join. A substantial task can occupy the queue for several weeks. This is not unlimited development.
What needs a separate quote?+
Full rebuilds, migrations, bespoke apps and extensive integrations need a separate scope. Ad spend, paid campaign management, ongoing email campaigns and third-party subscriptions are outside the base fee. Extra work and costs require agreement first.
What does retention work include?+
We can review relevant post-purchase journeys and repeat-purchase opportunities, then agree specific flow repairs or improvements within the available capacity and access. Ongoing campaign planning, production and sending are not silently bundled into the base service.
Do I need to manage the work?+
You bring your business goals, accurate information and the decisions only you can make. We find and prioritise opportunities, do the agreed work and provide short weekly updates. Review calls and approvals are agreed at onboarding. Existing customer arrangements stay unchanged unless agreed otherwise.
Will AI make changes on its own?+
No. Technology helps us monitor and investigate; our team reviews changes before release. Access, tests and approvals are agreed for your store. Theme changes are version-controlled. Recovery options depend on the type of change.
Is my store a good fit?+
Snowball suits established Shopify stores with regular traffic and sales, and someone available to approve business decisions. For a pre-launch store, a single fix or a substantial rebuild, we discuss a more suitable, separately scoped starting point.
Can I cancel, and are results guaranteed?+
Snowball is month to month and you can cancel anytime. We commit to the agreed work and clear reporting, not a particular saving or revenue uplift. Results depend on your store, traffic, margins and market.
What do I get from the free store review?+
An initial conversation about your store, business goals, fit and a useful starting priority. It is not a comprehensive audit, a bespoke strategy document or free implementation. Deeper discovery and paid work are scoped before you commit. The separate automated scan checks for visible technical issues without changing your store.