Privacy Policy.

1. Information We Collect

Information you provide directly

When you contact us, submit a project enquiry, or engage our services, we may collect:

• Full name and job title
• Email address and phone number
• Company name and website URL
• Project details, budget range, and brief
• Billing and payment information (processed via third-party providers)

Information collected automatically

When you visit our website, we may automatically collect:

• IP address and general location data
• Browser type and device information
• Pages visited and time spent on the site
• Referring website or source

2. How We Use Your Information

We use your personal information to:

• Respond to project enquiries and communicate about your project
• Deliver our services and manage client relationships
• Send invoices and process payments
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Disclosure of Information

We may share your information with trusted third parties only where necessary to deliver our services, including:

• Formspree – for processing contact form submissions
• Resend – for transactional email delivery
• Vercel – for website hosting and infrastructure
• PostHog (EU) – privacy-focused product analytics. Data is processed and stored in the European Union.
• Xero / Stripe – for invoicing and payment processing

All third-party providers are required to handle your data securely and in accordance with applicable privacy laws.

4. Data Storage & Security

Your information is stored on secure servers located in Australia and the United States. We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or destruction. However, no method of internet transmission is 100% secure.

5. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings; however, this may affect some website functionality.

6. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at tim@sondersites.com.

7. Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client project data is typically retained for 7 years for accounting and legal compliance.

8. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website following any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact:

Sonder Sites Pty Ltd
Email: tim@sondersites.com
Richmond, Victoria, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.