The app update that ate the cart
An app auto-updates overnight and your add to cart stops working on iPhones. Nobody emails you about it. You find out from the revenue graph, three days late. We find out in minutes.
// Services / Shopify maintenance
Own the store.
We'll keep it alive.
Apps update. Links die. Checkout changes. A Shopify store needs someone watching it every day and fixing it every week. That is the whole job now, and it is ours: senior humans on review, AI on the watch, month to month, no lock-in.
// What dies quietly
Stores don't break loudly. They slip.
Nothing explodes. Things just stop working one small piece at a time, and each piece is a customer you never hear from. This is what we find and fix before that happens.
The math nobody does: a store that improves just 1% a week is roughly 68% better in a year. The same store left alone slips the other way, just as quietly.
The sale link that ended in March
The campaign ended, the landing page stayed in your nav, and every click since has hit a dead collection. Dead links cost trust first and rankings second. We sweep them weekly.
Photos that got heavier all year
Every new product shoot uploads a little bigger than the last. The store gets a little slower every month, and slow costs conversions in a way nobody notices week to week.
The checkout step Shopify added
Shopify changes its checkout on its own schedule, not yours. A new field or a moved button shows up unannounced, and completion rates drift until someone watches it change.
The form that stopped emailing
The contact form has been submitting into the void for six weeks. Customers think you ignored them. You think it was a quiet month. Nobody wins. We test the forms.
The SEO title nobody wrote
New products launch with default titles and no descriptions, and Google shows the world your SKU instead of your story. Small fix, weekly habit, compounding traffic.
// How it works
Connect. Watch. Ship. Report.
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01 Connect
Your store, on record
Your theme goes under version control and the monitors go on. Read only at first. Every change from then on is tracked, reviewed, and reversible in one click.
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02 Watch
Every hour, every day
Speed, checkout, payments, forms, links, search. The AI watches around the clock and flags anything drifting. Senior humans review everything it finds.
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03 Ship
Fixes every week
Critical fixes go straight in, then we tell you what we did. Everything else lands as a plain English list. You pick, we ship. That is the whole rhythm.
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04 Report
Proof, weekly
What shipped, what it did to the goal, and what is next. Plus a real call with the developers doing the work. No account manager telephone game.
Month to month. Cancel anytime, keep everything we built.
// Who this is for
Built for the owner doing everything.
Owners
The accidental IT department
You started a store, not a software company. But somehow you are the one clearing cache and Googling error messages at midnight. Hand that job to people who want it.
Growers
Outgrowing the freelancer
The freelancer is fine until they are on holiday, busy, or gone. A store that pays your mortgage deserves a team, a process, and a paper trail in GitHub.
The burned
Stung by a big agency retainer
Four figures a month, a ticket queue, and an account manager who has never seen your code. Here you get the developers themselves, weekly, with proof of work.
// Straight answers
Asked before every engagement.
What does maintenance actually include?
Around the clock monitoring, every fix and improvement shipped weekly under senior human review, a plain English report of what shipped and what it did, and a real call every week with the people doing the work. Updates, speed, broken links, app conflicts, checkout changes: the whole job.
How is this different from my freelancer?
A freelancer waits for you to notice something is wrong. We watch the store every hour, so most problems get fixed before you or your customers ever see them. And there is a team, so nothing waits on one person's week off.
What happens if something breaks at 2am?
The monitors catch it, the on-call process starts, and a senior developer looks at it. Our head office is in Victoria and our head developer is in Canada, so something is always awake. Critical fixes ship straight away, then we tell you what we did.
Can I cancel anytime?
Yes. Month to month, no lock-in. Every change is in GitHub under your name, so if you leave, everything we built stays yours and keeps working without us.
Do you work on my live theme?
Yes, carefully. Everything is version controlled, reviewed by a senior human, and reversible in one click. Critical fixes ship to live immediately. Bigger improvements land as a plain English list you approve first.
// Our big move
This is Snowball, our living website service.
Maintenance is the floor. A living website is the whole thing: watched every hour, improved every week, with AI on the watch and humans making the call. One plan, one store, month to month.
// Start with the scan
See what it needs.
The free scan reads your store the way a customer on a phone would: what is broken, what is slow, and what is quietly costing you. Thirty seconds, read only, no signup to start.
Replies within one business day. From the person who writes the code.
- Scan is free
- Month to month
- Keep everything we build