Storefront and theme fixes
Investigate broken sections, display problems and mobile interactions. Build and review the agreed repair in a theme preview where practical before release.
Shopify maintenance & support.
Keep your store moving.
Your Shopify store needs attention after launch. We help businesses in the Macedon Ranges and across Australia investigate problems, maintain the storefront and make useful improvements, with one prioritised queue and a clear record of the work.
// Shopify maintenance and support
Useful care, with a clear scope.
Maintenance is the foundation. We agree what needs checking, how issues reach the team and which changes deserve the available capacity. You know what is being worked on and where a decision is needed.
App compatibility
Check reported conflicts, redundant scripts and overlapping app functions. Confirm dependencies and costs with you before removing or changing an app.
Links and buying journeys
Review the agreed navigation, collections, product links and cart paths. Important integrations or checkout changes need their own testing and approval.
Media and speed care
Review heavy images, fonts and scripts when they affect the shopping experience. A deeper investigation can be scoped through Shopify speed optimisation.
Campaign and content updates
Prepare agreed storefront updates, product information or campaign pages. Confirm offers, content and release timing with the store team before they go live.
A useful work record
See what was investigated, what changed and what is still being measured. Review frequency and reporting arrangements are agreed at onboarding.
// How we work
Agree the checks. Prioritise the work.
01 Set up
Record the starting point
Understand the theme, apps, known issues and business priorities. Agree access, monitoring coverage, monthly capacity and escalation arrangements.
02 Review
Choose what matters next
Investigate findings and requests, then agree the next planned improvement. Larger tasks may occupy the delivery queue for several weeks.
03 Deliver
Check before release
Develop and test the agreed work. People review changes before release, with the necessary approvals and a recovery plan suited to the change.
04 Report
Make progress visible
Explain what was delivered, what is awaiting your input and what should happen next. Separate completed work from any result that still needs measurement.
Scope, timing, capacity and approval steps are agreed before work begins.
// Real Shopify work
See the work behind the offer.
Published project records show what was built and changed. We do not attribute an unmeasured revenue or conversion gain to those deliverables.
Czarina / Ongoing Shopify care
Improve the store you already have.
The published Czarina record documents clearer category navigation, related styles by print, payment information and refined customer contact paths.
12 Boards / Long-term Shopify work
A store built on over time.
The 12 Boards record describes an ongoing Shopify partnership and a later brand consolidation, including collection mapping and redirects.
// Kyneton / Macedon Ranges / Australia
A local conversation.
An experienced delivery team.
Tim is based at 26 Piper Street, Kyneton VIC 3444, and leads commercial direction and client relationships. Ying leads development and delivery from Canada. We work with businesses across the Macedon Ranges and Australia.
Explore web design in the Macedon Ranges or our Kyneton web design services. You can reach Tim on 0402 232 029.
// Straight answers
Before we get started.
What is included in Shopify maintenance?
The scope can include agreed checks, theme fixes, app investigations, content updates and planned improvements. We confirm monthly capacity, check frequency and review arrangements before you start. Full rebuilds and substantial integrations are scoped separately.
How much does ongoing support cost?
Snowball starts at A$2,200/month + GST for one Shopify store, with one prioritised queue and monthly capacity agreed upfront. Snowball Plus starts at A$4,400/month + GST. See the current plans and exclusions.
Is emergency or 24-hour support included?
Response expectations, monitoring coverage and escalation contacts are agreed during onboarding. The standard offer does not promise 24-hour or dedicated on-call support. Urgent changes still follow the agreed review and approval process.
Can I cancel the ongoing plan?
Snowball is month to month. Handover, account access and the record of delivered work are agreed upfront. Third-party subscriptions and platform costs remain separate from the service fee.
Is this a self-healing Shopify website?
Snowball uses agreed checks to find issues and a team to investigate and deliver fixes. Human review, testing and approvals apply before live changes. Automation supports the work; it does not mean every fault fixes itself or that sales are guaranteed.
// Snowball by Sonder
Good work. Looked after.
Snowball gives established Shopify stores an ongoing team for agreed checks, prioritised improvements and clear updates. From A$2,200/month + GST for one store, with one planned improvement at a time and monthly capacity agreed upfront. People review changes before release.
Full rebuilds, migrations and substantial integrations are scoped separately. Results depend on your store and market. Third-party subscriptions are not included.
// Start with your store
Get your store a useful next step.
Tell us what needs attention and what keeps landing on your desk. The initial store review is a free conversation about fit, priorities and the right scope.
Free initial conversation. Paid reviews and implementation are scoped before you commit.